Vacancy at Konga (Analyst and Process Improvement)

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Vacancy at Konga (Analyst and Process Improvement)
Location: All Nigeria
Last update:

Ad description

Konga.com is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of eCommerce and trade in Africa. Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.

Job Title: Analyst, Process Improvement

Location 
Lagos

Job Field
Administration, Secretarial

Job Description   
The role of the Process Improvement Analyst is to proactively identify areas of improvement within the Marketplace team, and ensure that system and process operations are running optimally.

Responsibilities   
Act as liaison between the Marketplace teams and Konga tech teams
Continuously partner and communicate with the Marketplace teams and Help Desk Support teams on any system and process changes
Ensure that all changes to the user platforms are thoroughly tested prior to launch, and effectiveness is tracked post launch
Identify, troubleshoot and log bug fixes and new feature requests with the tech teams
Assist all marketplace teams with access to data and information

Skills   
Efficient in the use of MS Office Suite
Proficiency in Excel
Good presentation skills
Ability to multi-task

Qualifications  
Bachelor’s degree from a reputable higher institution.
1-2 years’ work experience in an e-commerce related role, tech related role, business analysis and/or project management.

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