ICT

Job opening: technology jobs, jobs in Lagos Island West, Lagos, Nigeria

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ICT
Location: Lagos Island West, Lagos
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Job details
The Help Desk technician / I.T. Assistant is
assigned by the Non-Business and Project
Execution Systems Supervisor.
Responsibilities:
• Accept technical support calls to the I.T.
Department and log them in the Help Desk
Tracking System.
• Forward technical support issues that can not
be addressed by the Help Desk to the appropriate
technician.
• Troubleshoot and resolve end-user hardware,
operating system, and software-related problems,
when possible from the Help Desk.
• Troubleshoot and resolve basic network and
server access problems for end- users, when
possible from the Help Desk,
• Troubleshoot and resolve issues with WAN,
VLAN, firewall, VPN, etc. systems, when possible
from the Help Desk.
• Troubleshoot and resolve issues with voice
communications i.e., PBX telephone and voice
mail systems, when possible from the Help Desk.
• Prepare reports, distribute departmental inter-
office correspondence, file, and provide general
assistance to I.T. department personnel as
directed by the Department Manager and/or the
Non-Business and Project Execution Systems
Supervisor.
• Participation in the I.T. Extended Support
Program. Education and Experience Required:
• AA or equivalent combination of education and
experience.
• One to three years experience working with
computer technology in a business environment.
Skills Required: forward CV to HR on email or contact number on ad
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