Technical Administrator/Helpline Support

Job opening: technology jobs, jobs in Lagos Island East, Lagos, Nigeria

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Technical Administrator/Helpline Support
Suggested salary: NGN 150,000
Location: Lagos Island East, Lagos
Last update:

Ad description

Candidates need the following experience: *Excellent interpersonal skills
*Attention to detail
*Numerical Reasoning
*Customer focus
*Excellent telephone skills
*IT skills - Particularly excel, outlook, word *Integrity
*Understand the importance and work with the requirements of the Data Protection Act and within a Professional Services environment *Reliable and flexible
*Able to work under pressure and to deadlines *Experience working within pensions administration, insurance, IFA , employment taxes Financial Services, payroll or similar background is beneficial
The role will initially entail reviewing data within excel templates and communicating with clients by email and phone.
Progression is encouraged and additional duties will comprise both technical processing and providing a helpline service.
Training on the job will be provided for the tax products and mileage related work.
We are looking for strong competencies in the areas below:-
*Processing data through large excel spreadsheets *Take responsibility for quality of own work and check others
*Liaise on a regular basis with clients and payroll departments
*Answer technical/mileage queries helpline through email and telephone
*Provide accurate data to be processed through client payrolls
*Learn and understand HMRC guidelines for business and private mileage rules
*Undertake compliance checks for mileage logs and advise employees of inaccuracies providing guidance as appropriate
*Run, filter, sort and validate reports
*Work with Partners who are remote to the main office requiring taking careful instructions over the phone
Please update your CV in a Microsoft Office Word Document
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