IT Support Specialist

Job opening: technology jobs, jobs in Ikeja, Lagos, Nigeria

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IT Support Specialist
Suggested salary: NGN 120,000
Location: Ikeja, Lagos
Last update:

Ad description

Job Description

The Technical Support Administrator is responsible for all computer systems and software and supports users in their daily operations as needed.

Responsibilities:

Monitor and maintain computer systems, networks, intercom, security, TV coaxial, and fire systems
Troubleshoot system and network problems, diagnose and solve hardware or software faults
Service equipment and installing parts as required
Conduct safety checks on electronic systems
Maintain proper environment and security in control room
Software:
Install, configure, maintain, and upgrade computer operating systems, applications and utilities as needed
Support office productivity and healthcare management software
Support the roll-out of new applications where available
Support and maintain cloud connectivity for production
Support and maintain email services
Respond within agreed time limits to call-outs
Users:
Set up new users’ accounts and profiles, dealing with password issues, and deactivating users
Talk users through a series of actions, either face-to-face, over the telephone, or Log-Me-in session, to help set up systems or resolve issues
Provide day to day IT support services to colleagues departments and field operatives with more basic IT needs
Monitor Internet and email usage
Project/Time Management:
Prioritize and manage many open cases at one time
Respond within agreed time limits to call-outs
Willingness to travel to other sites as needed
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Test and evaluate new technology
Rapidly establish a good working relationship with customers and other professionals, such as software developers

Qualifications and Requirements:

IT Specialist position requires a minimum of Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering or related fields.
Minimum of 3 years working experience in the IT industry.
The individual must have strong written and verbal communication skills.
The ability to think logically and pay attention to detail
Be proactive to address adverse trends, potential issues, or unexpected growth
Strong troubleshooting and problem solving skills
Ability to document in detail technical processes for setting up, maintaining, and supporting hardware and software
Ability to create knowledge bases for other technicians and users
Strong communications skills
The ability to prioritize your workload
Excellent listening and questioning skills, combined with the ability to interact and work patiently with users
Patience to train users simple technical task or address recurring issues
Administrative skills to manage other technicians and/or support personnel
Able to work as a team with other departments and third-party vendors
Supervisory experience will be an advantage
Background in the healthcare industry will be an advantage
Certifications in the following areas are a plus: MCSE, Citrix, networking, database applications, or other certifications
deadline: 2 weeks from advert
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Nigeria

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