Field Support Engineer

Job opening: technology jobs, jobs in Lagos, Nigeria

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Field Support Engineer
Location: Lagos
Last update:

Ad description

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

Job Title
Field Support Engineer


Job Field
Engineering, Technical

The Field Support Engineer will be responsible for the second line network troubleshooting, restoration and fault management support on the elements and components of the Main One network, Specifically, the FIELD SUPPORT Engineer’ responsibility includes
Troubleshoot Main One's network providing specific update, status and performance of all network components, capacity services etc.
Identify and provide at least second line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault handling, restoration, escalation and management.
Maintain and ensure full compliance with all Main One's FIELD SUPPORT ENGINEER processes and procedures
Ensure safe decommissioning of equipment and making them fit for reuse.
Attend to quarterly preventive network maintenance
Report sites conditions to GNOC.
Work comfortably at heights upto 120m with total regard for safety and good work ethics.
Troubleshoot Microwave radio links’ issues in a timely manner. Focus is on; Dragon Wave HC+, Ceragon SDH radio & Ceragon IP 10.
Responsible for structure cabling, PATs and onsite installations supervision to ensure that standards and quality are maintained all times.
Carry out LOS requests and provide LOS reports in clear terms with minimal supervision.
Assembling, Commissioning and Installation of MW radios such as Dragon Wave HC+, Ceragon SDH radio & Ceragon IP 10 with varying antennae sizes.
Accurate auditing, recording and management of company assets deployed at clients sites.
Ensure all customer SLAs are met.

Qualifications, Skills & Competencies
Minimum qualifications - ONC, OND, Higher grade level in appropriate discipline or subjects.
At least three years of previous experience working with Microwave and optics transmission systems required with power proficiency.
Very good understanding of Main One's products and processes.
Should be able to use basic test equipment such as Multimeters/Spectrum Analysers/BER Testers
Should be able to demonstrate a good knowledge of Microwave antennae installation and commissioning.
Ability to interpret topography, network design maps and AutoCAD Designs
Knowledge of a vendor network management system
Knowledge of first level Power handling
Good knowledge of Power System, Rectifiers, AC/DC equipment
Ability to pay attention to details
Perform 1st line troubleshooting of faults involving Microwave, SDH equipment and other related facilities such as IP devices


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