Personal Shopper

Job opening: sales jobs, jobs in Nigeria

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Personal Shopper
Location: All Nigeria
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Ad description

Supermart.ng is Recruiting in Lagos

Supermart.ng, the largest online supermarket in Nigeria, is currently seeking to employ suitably qualified candidate to fill the position below:

Position: Personal Shopper

Location: Lagos

Responsibilities

Pick customer orders from supermarkets and local markets Pick items that are in good condition and without defects Abide by customers’ special instructions when picking orders Diligently apply company’s standard operating procedures when picking customer orders Suggest alternatives when ordered items are unavailable Provide real-time order picking updates to Supervisor Daily reconciliation of all expenses Assist Merchandisers with periodic stock updates Liaise with supermarket staff and local markets on any operational changes and communicating same to Supervisor and other relevant teams

Requirements

Minimum of SSCE 1-3 years' experience Retail experience preferred but not required Excellent knowledge of FMCG brands Must be computer literate Ability to easily identify fresh produce at supermarkets and local markets Good negotiating skill Excellent communication and interpersonal skills Maintain high standards of cleanliness and presentation Ability to multi-task and work under pressure Must have integrity and high moral standards Must pay attention to detail Ability to take initiative and work independently without supervision


Position: Merchandiser

Location: Lagos

Responsibilities

Manage accurate display of image, description and price of products on the website As and when new products need to be added to the website, source product images online and generate product upload file in accordance with company guidelines Photograph and edit product images not found online in line with set guidelines Daily review and update of stock records and prices Periodic review of the site for completeness, accuracy and attractiveness Conduct stock checks at retail partners according to pre-defined schedules Manage relationship with retail partners Pro-actively approach, negotiate with and sign new retail partners Design innovate promotions tailored to specific demographics and/or tailored to events and festive periods Liaise with Personal Shoppers and other relevant teams to maintain up-to-date display of products on the website Conduct regular analysis of product availability metrics and implement lasting solutions to improve performance where necessary Support Operations team during spikes in order volume

Requirements

A University Degree in any discipline 1-3 years’ experience Experience in Merchandising, Buying/Purchasing, eCommerce, Retail is preferred but not required Must be computer literate High level of proficiency in Microsoft Excel Excellent knowledge of FMCG brands Good understanding of customer tastes and buying patterns in order to determine tailored promotions Good understanding of product prices at supermarkets and local markets across all categories Good written and spoken English Excellent communication and interpersonal skills Good negotiating skill Ability to take initiative and work independently without supervision Must have high-energy, be enthusiastic and display professionalism at all times Ability to multi-task and work under pressure Must have integrity and high moral standards Maintain high standards of cleanliness and presentation



Position: Order Processor

Location: Lagos

Responsibilities

Manage flow of customer orders from initiation to delivery Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers Determine the best delivery method for each delivery Negotiate rates with logistics service providers Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery Drivers and retail partners Prepare end-of-day report with complete and accurate information Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary Anticipate and react to spikes in order volume and manage backlogs if they arise Respond to customer queries by phone and email in line with company’s standard operating procedures Lead or participate in cross-functional initiatives Ensure sharing of best practice among the team to drive efficiency

Requirements

A University Degree in any discipline 1-3 years' experience Experience in Operations, Logistics, eCommerce, Retail is preferred but not required Must be computer literate High level of proficiency in Microsoft Excel Good written and spoken English Excellent communication and interpersonal skills Good diction and telephone manner Customer-centric with a pleasing demeanor Ability to effectively plan and manage time and other resources Ability to take initiative and work independently without supervision A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds Must have high-energy, be enthusiastic and display professionalism at all times Ability to multi-task and work under pressure Must have integrity and high moral standards Maintain high standards of cleanliness and presentation



How to Apply
All qualified candidates should forward their CV's to e-mail

Deadline  8th September, 2015. 


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