Sales Customer Service Executive

Job opening: sales jobs, jobs in Lagos, Nigeria

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Sales Customer Service Executive
Location: Lagos
Last update:

Ad description

StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.

Job Title
Sales Customer Service Executive-Power Tools & Equipment

Location 
Lagos

Job Field
Sales, Marketing

Job Summary
The hired applicant will accomplish Relationship, Account Management activities by accomplishing sales; relating with external and internal customers, close sales deals as well as sign on new customers, serve existing customers professionally and ensure they are retained, work with the sales team and increase the business bottom line.
Identify and acquire new customers; Execute customer relationship plans
Respond promptly to customer enquires; Take customers’ orders and ensure its delivery to site
Build and maintain relationships with customers Dealers, Corporate Accounts and Distributors to ensure satisfaction
Ensure optimal customer service experience at every client interaction
Coordinates with the different departments in-house sales, logistics, production, etc taking job orders, enquires, request and quickly take appropriate steps with the ware house.
Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
Adhere to Service Level Agreements SLA to ensure the delivery of product and services
Achieve revenue targets across different product, service offered by the company.
Organise work flow to meet customer time frame
Handle and resolve customer complains
Keep customer database
Any other duties of similar responsibilities assigned from time to time.

Education & Skill Requirements
Minimum of a university degree in a numerate of semi-numerate discipline.
3 – 4 years post qualification experience as a relationship officer/sales customer service executive preferably from a similar sector.
Must have good knowledge of MS Office.
Excellent communication and interpersonal skills
Good customer service skills
Good planning and organizing skills with an eye for detail.
Excellent negotiation skills.
Excellent listening skill; Must be detailed to the later

Qualified Persons should forward CV and Application to email
mgtpositions@stresert.com
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