Sales Area Supervisor needed at Jumia
jobs in Nigeria
Jumia is the largest e-commerce mall in Africa with over 100,000 unique visitors a day, buying everything from Fashion to Phones.Founded in 2012 in Nigeria, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.
Job Title: Sales Area Supervisor
Administration, Secretarial, Sales, Marketing
Introduction to Role
Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Recommends changes to current sales techniques or procedures based on team performance and new selling techniques. May require a bachelor's degree in business with at least 5 years of experience in sales. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
Duties and Responsibilities
Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.
Reviews performance data to identify trends and opportunities for performance. improvement; Presents findings and recommendations to senior management.
Collaborates with sales captains and agents to address sales issues.
Must meet weekly and monthly sales targets.
Communicate effectively and quickly with captains, agents, recruitment/training, business intelligence, and order fulfilment teams so as to drive sales results.
Develop working relations with personnel at various levels in order to communicate promotions product availability, logistics issues, product specifications, and pricing issues as needed.
Responsible for partnering with Recruitment and Training Team in identifying, designing, and delivering training solutions that drive recruitment and increase skills and competencies for the sales organisation.
Maintain current knowledge of Jumia's products, processes and customer service procedures so as to prepare for and conduct training that will increase sales.
Conduct ongoing assessment of training needs and effectiveness through surveys, feedback from agents, observing sales encounters, studying sales results reports, and conferring with captains and agents.
Manage and become involved in agent matters so as to maintain outstanding agent relationships.
Work with sales agents and captains who seek one-on-one assistance in developing their business.
Bachelor’s degree in Business Management or related field
2+ years related management experience
Attention to detail and follow up skills.
Ability to understand the dynamics of the retail/FMCG and ecommerce industry
Excellent communication skills; strong oral and written language skills.
Must have a solid understanding of fact based selling.
Ability to travel up to 50% of the time.
Knowledge and experience with Microsoft Office software