Relationship Manager needed at Standard Chartered Bank
jobs in Nigeria
We're a leading international bank, with more than a 150-year history in some of the world's most dynamic markets.
We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
Job Title: Relationship Manager, BC
Banking, Customer Care, Sales, Marketing
Drive deepening activities with qualified and potential clients with full range of BC products, continuous analytic support and collaboration with business specialists; meet clients as required quarterly
Acquire and activate new clients referred from ETB clients directly to BC RM, Team
Maintain integrity of clients credit portfolio through monitoring, early action and re-mediation actions
Relationship Deepening by reaching out to and engaging HVBC & hidden larger businesses
Acquiring from ETB client Referrals MGM
Create analytics backed next best conversations
Analyse and review quality of potential business to ensure maximum profitability.
Maintain accurate and up-to-date records of all actual customer interactions. [Meet at least once a quarter]
Support clients business by processing and delivering on all client initiated needs which include assets needs
Migrate customers to digital channels ensure training happens for active usage
Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategies and tactics.
Responsible for delivering a service to customers that matches the Bank’s brand promise
Complete, conduct KYC, CDD as due
Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Key Relationship Internal
Marketing on new and continuing initiatives
Team Leader and Branch Manager on performance and service issues impacting BC customers/location
Branch departmental, credit and GT&O managers and Branch Operations for SME customers' account opening, servicing and administration
Product Development and Analytics – product review, development, implementation and analytics
SBIM for scorecard and sales KPIs
Sales support teams WM, Treasury & Trade
Good first degree. Professional certifications could be an advantage
Market and competition knowledge
3-6 years experience. Portfolio focused more on liability and base asset clients
Good working knowledge of Businesses, financials and BC banking products.