Recreation Manager needed at InterContinental Lagos
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InterContinental Lagos comprises of 358 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests will have access to an all-day dining restaurant, two speciality restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar will be the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveller there will be a health club bar serving fresh juices. InterContinental Lagos will also offer exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities will include a fully-equipped gym, outdoor pool, and retail space.
Job Title: Recreation Manager
Administration, Secretarial, Medical, Health, Safety
Under the general guidance and direction of the Resident Manager and or his delegate and within the limits of the established InterContinental Hotels Group policies and procedures, the Fitness Manager’s tasks are through promoting team work in the department, be able to deliver a clean hygienic, comfortable and safe facility to the clients and ensure the Fitness Centre is competitive and profitable facility
Through delivery of a professional and customer focused service and be able to realise profits at minimum costs.
Promotes the desired work culture around our five Winning Ways of the InterContinental Hotels Group and the brand ethos.
Housekeeping, Laundry, Engineering, Front Office, Accounts and Human Resources, Training Department etc., liaise with key departments.
Key Job Responsibilities
Maintain teamwork through staff motivation and good leadership skills.
Advises the company on any improvements, sales and marketing drives and staffing matters.
Ensures all clients in the fitness are able to use equipment safely and effectively.
Receives, greets and welcomes all clients/guests.
Carries out departmental orientation and training Fitness Centre staff to the required standards.
Ensures all clients are made aware of the different Fitness Centre facilities offered.
Maintains a safe hygienic environment.
Compiles and submits daily and monthly revenue analyses to the Resident Manager.
Monitors the testing and follow-up of the pool and Jacuzzi chemical level.
Develops departmental budget and KPOs.
Develops and implements departmental marketing and promotional plans.
Ensures optimum levels in service, treatment, guest satisfaction, merchandise and marketing.
Analyses and controls operating costs i.e. chemicals, towels, soap, lotion etc. and maintain quality.
Performs Fitness Centre departmental induction, performance reviews and coaching.
Responsible for ongoing fitness training, assessment and motivation of Fitness Centre members.
Performs administrative duties such as attendance records, duty roosters, sales records and membership records.
Performs any other related duties or projects as requested by management.
Human Resource Responsibilities (for those with subordinates)
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.
Plans for future staffing needs
Assists in recruiting in line with company guidelines
Prepares detailed induction program for new staff
Maintains comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
Ensures training needs analysis of Fitness Centre staff is carried out and training programmes are designed and implemented to meet needs
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Regularly communicates with staff and maintains good relations
Comply with hotel rules and regulations and provisions contained in the employment handbook.
Comply with company grooming and uniform standards.
Comply with timekeeping and attendance policies.
Actively participate in training and development programs and maximize opportunities for self development.
Demonstrate service attributes in accordance with industry expectations and company standards to include:-
Being attentive to guests.
Accurately and promptly meets gust expectations.
Understand and anticipate guest needs.
Take appropriate action to resolve guest complaints.
Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
Comply with the company corporate code of conduct at all times.
Familiarise yourself with the company vision and values which link to the model of desired behaviours that all employees are expected to display.
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business KPOs.
Have the desire and ability to improve your knowledge and abilities through on-going training.
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.