Hotel management

Job opening: real estate jobs, jobs in Ikeja, Lagos, Nigeria

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hotel management
Suggested salary: NGN 80,000
Location: Ikeja, Lagos
Last update:

Ad description

A hotel manager is responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.

While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.
Typical work activities

As a hotel manager duties vary depending on the size and type of hotel, but may include:

* planning and organising accommodation, catering and other hotel services;
* promoting and marketing the business;
* managing budgets and financial plans as well as controlling expenditure;
* maintaining statistical and financial records;
* setting and achieving sales and profit targets;
* analysing sales figures and devising marketing and revenue management strategies;
* recruiting, training and monitoring staff;
* planning work schedules for individuals and teams;
* meeting and greeting customers;
* dealing with customer complaints and comments;
* addressing problems and troubleshooting;
* ensuring events and conferences run smoothly;
* supervising maintenance, supplies, renovations and furnishings;
* dealing with contractors and suppliers;
* ensuring security is effective;
* carrying out inspections of property and services;
* ensuring compliance with licensing laws, health and safety and other statutory regulations.

The manager of a large hotel may have less contact with guests but will have regular meetings with heads of department to coordinate and monitor the progress of business strategies. In a smaller establishment, the manager is much more hands-on and involved in the day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises
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