Vodacom Recruits, Lagos, Abuja, Port Harcourt

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Vodacom Recruits, Lagos, Abuja, Port Harcourt
Location: All Nigeria
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Vodacom Business is a vibrant place to work and we offer great career paths for motivated and skilled individuals with specific experience in the following fields:Sales
Account Management and Customer Support
Engineering, Networking and Project Management
Commercial Managers
Finance, Billing and Legal
Information Technology
Marketing and Product Management
As a candidate, you will need to demonstrate your experience, qualifications and a passion for telecommunications. We also look for people who share our positive and progressive approach to work.Vodacom Business is an international company with its head office based in Johannesburg, South Africa and operations in the 12 other African countries, including Nigeria, Kenya and Cameroon. With customers in 40 African countries and spread throughout the world and European offices in London, Paris and Brussels, some travel could be a requirement.Vacancies:Job Title: EHoD, Operations LagosKey roles/QualificationsA Bachelor’s Degree, supplemented with additional professional qualification from an accredited college or university in management, business administration or a closely related field. Various vendor certifications needed.
Minimum of Ten years of professional experience in telecoms sector. At least five years should be at senior management level of a very large, multi-function, and multi-funded organization. An effective legislative relation is desirable
Project management frame work (PMI, PRINCE2).
Thorough knowledge of principles, methods and practices of managing large networks in a telecom environment system with multiple vendors and diverse equipment. General understanding of applicable legal and regulatory requirements. Must possess extensive knowledge of management and supervisory principles and practices and sound judgment and significant leadership skills. Well-developed verbal and written communication skills and the ability to persuade and work cooperative with divergent groups is also required.
Principal Accountabilities/ObjectivesProvide effective leadership to implement and extend the Vodacom MPLS network into Nigeria and handoff into London. This includes a quality improvement process throughout the business and service areas, focusing on systems/process and new product development
Lead a high performing team of regional staff to align with strategies.
Prepare and submit an annual operational budget to the MD and the EHoD of finance for review and approval. Manage effectively within this budget, and report accurately and progress made and any challenges encountered.
Participate in the preparation of operating and capital budgets, acquisition of material according to approved budget and company processes.
Formulate policies; manage day-to-day operations; and plans the use of materials and employees.
Under general direction, provide senior leadership to subordinate managers and supervisors with responsibility for operations and support of our network.
Responsibilities include network operations, interpretive and customer services, and maintaining infrastructure and equipment. Significant involvement in overall network strategic planning and management to the network. Maintains comprehensive relations with various legislative, Governmental, special interest, community and nonprofit organizations.
Ensure co-operation and teamwork exist between the Regional Operations Offices, the Network Operations Centre and other Area support personnel to achieve the earliest and most effective implementation and restoration of services.
Visit and inspect all Vodacom Nigeria location to maintain governance.
Develop good internal control system to monitor and control diesel delivery and storage and other company consumables involved in the maintenance of Vodacom occupied premises.
Generate all operations department reports that have relation with organizational goals and objectives.
Ensure compliance with all regulatory and statutory requirements.
Other duties as assigned by the Managing Director.
Overall responsibility for the implementation, direction, and leadership of the care and operations of our extensive and expanding network.
Manage day-to-day operations of the Network operations team, Engineering department, Customer contact center, Service management department, Internal IT and Field Operations teams.
This Field Operations position is further responsible for the management and supervision of Local and regional offices and infrastructure.
This position is further responsible for service delivery and Project Management within VBN. This will include the seamless management and hand-off of opportunities between BDG, Solutions architects for installation.
Formulate policies for BCM.
Manage the cost of sale and CAPEX relating to the operations of the business.
Communications & RelationshipsThe EHOD report directly to the Managing Director. He will work closely with members of the Management team and have regular contact with a number of internal and external stakeholders. These include but are not limited to:
EHOD Business Development
EHOD Legal
EHOD Finance
Team members
Customers
Suppliers
SkillsBusiness Development Strategy
Leadership ability
Integrity
Communication skills
Ability to work in a multicultural Environment
Ability to manage a team through InfluenceBRegional Account ManagerLocation LagosKey roles / QualificationTo manage the global customer relationship for Africa HQ accounts specifically IT / ITES / BPO organizations in Africa;
Build Relationship with the Key Buying centre in South Africa to influence deals globally;
Drive profitable revenue growth;
Deliver the best in class customer experience to our customers; and
Increased market share from integrated product, service, mobile solution offerings, and fixed data product, etc.
Must have technical / professional qualifications:
MBA and Engineering background
Sales and cross functional work Experience of more than 12-15 years
Strong Leadership Skills
Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable
Preferably worked with IT/ ITES/ BPO organizations
Key AccountabilitiesDeliver Revenue growth target in line with the DB
Create opportunities for participation in Large deals with IT / ITES
C – Level Customer stakeholder engagement and escalation contact for all customer experience
Engagement with various stakeholders to deliver the VGE revenue growth for USA market
Create Sell-through opportunities with focus on products as IPVPN, Hosting, UC, Hosted Contact Centre, etc
KnowledgeExperience in managing global sales team and a track record of global accounts/ enterprise solution selling
Experience in complex change management and operating in a matrix, fast moving and technical environment.
Experience in working in multi-cultural environment (lived and worked abroad) ability to manage an international and distributed team.
The candidate should be Mandarin speaking and can interact with the Chinese outbound customers to drive business with Chinese companies.
SkillsSound Treasury skills
Team player
Strong influence and relationship management skills
Customer centric
Strong communication and decision making skills – ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environmentsCAccount ManagerLocation Rivers, Lagos, AbujaKey rolesResponsible for sales/sales management: attracting new businesses while managing the growth of existing clients.
Develop and maintain positive relationships whit clients for future opportunities.
Shall promote and maintain the strength of Vodacom’s image and quality at all time.
The job holder must have Bachelor a Degree or HND in Electronic/Electronics, Telecommunications Engineering or Business related with a minimum of Second Class Upper/Upper Credit. The candidate must possess 5 years’ Sales experience in Telecommunications or ICT environment.Key AccountabilitiesIdentify sales prospects
Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
Identify new business and ways to increase revenue share of within existing accounts.
Monitor account performance and ensure that the set targets are met.
Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
Manage the customer relationship for assigned accounts and develop revenue stream
Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
Monitor account performance and ensure that the set targets are met.
Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to EHOD, Business Development.
Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.
KnowledgeDemonstrate ability to interact and cooperate with all company employees.
Build trust, value others, communicate effectively and politely with mutual respect
Maintain professional internal and external relationships that meet company’s core values.
Proactively establish and maintain effective working team relationships with all other departments.
Have a good understanding of customer and market dynamics and requirements.
SkillsExcellent Communication Skills (Verbal and written)
Good presentation skills
Must be a team player
Excellent interpersonal skill
Must be energetic, honest and reliable
Leave your email and access the mail to send your Cv.Please email your CV to careersng@vodacom.com and tell us why your talents are a good match for our opportunities.
We are here to work with you in achieving your desired career objectives.
Nigeria Job Bucket is here to sensitize you on the latest available employment opportunities, giving you a load of choices within Nigeria and the World.
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