Teller Vacancy, Citi Bank
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Teller Vacancy, Citi Bank
Citibank is currently recruiting for individuals, candidates with passion to work in bank industry to please apply and join their workforce nationwide.
Job Status: Full Time Job, Graduate/Experience
Location: Lagos, Nigeria
- Tellers Vacancy, citi Bank, Nationwide
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The Teller is a frontline staff and is one of the customerâs first points of contact with the bank and therefore it is essential that, in spite of work pressure, they must wear a cheerful look and countenance.His/her primary focus is to deliver prompt and efficient services across the counters and at the same time, ensuring compliance with operating and regulatory guidelines. This will include prompt update of registers for transactions requiring reporting to regulatory bodies.Principal Accountabilities:
The basic objective of the Branch Operations/Cash & Tellers unit is delivery of products and services to customers in a timely and efficient manner. Located in the banking hall, the unit is the major point of contact with customers and the general public, hence it is a major driver in determining the level of customer satisfaction through the quality of service provided.
Positive customer experience translates directly to business growth through deepening of customer wallet and creates opportunity for new relationships.
This underscores the primal position of the unit within the overall context of the bank as a service provider.The following are the specific tasks and responsibilities of the Counter Service Teller:Perform LCY/FX cash transactions over the counter at the branch.
Reconcile FX collections from implant location to resolve issues with collections
Hold custody of FX cash in the vault.
Handling/processing of all over the counter collections.
Ensure all customersâ requests/instructions are complete with proper documentation in line with applicable regulations and guidelines of Central Bank of Nigeria, tax laws of the Federal Republic of Nigeria, U.S. anti-boycott and anti-money laundering guidelines, Citigroup policy and local procedures.
Time-stamp (validate) and signature-verify all customersâ requests and refer those that require call-back/status approval to supervisor for action.
Ensure transactions are not processed for SDN names and sanctioned countries by checking the SDN list prior to processing transactions.
Report all qualifying transactions processed in line with existing NDLEA limits.
Ensure appropriate charges are applied as per bankâs charges list, applying concessions where applicable.
Process all customer requests within the standard turnaround time and without error.
Ensure stated procedures and policies for all products are adhered to while processing. e.g. Advise of daily rates first thing every morning
B.Sc. degree/first degree
6-12 months operations experience will be an advantage.
Skills:Good Interpersonal/Communication Skills
Meticulous & Accurate
High level of integrity/sense of responsibility
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