Supervisor Konga Pay Support Vacancy, Konga

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Supervisor Konga Pay Support Vacancy, Konga
Location: All Nigeria
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Ad description


Konga is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Nigeria
• Set-up of the KongaPay support helpdesk, team, processes and infrastructure.
• Should have a comprehensive understanding of the payment platform and cascade the information to all team members
• Should be able to escalate all customer and business affecting issues to the relevant departments.
• Should understand how best in class practices work and should be able to adapt to suit local environment.
• Performance Management – Writes and conducts performance evaluation, sets performance goals and objectives for the team to align with both departmental and business objectives.
• Recruits new staff and schedule existing staff to meet service level objectives.
• Excellent management skills for the purpose of resolving employee and customer complaints.
• Ability to apply new ways to develop the platform for better customer experience.
• Liaise with partner banks on escalated issues on behalf of customers.
• Facilitate scheduled campaigns to acquire new customers to the platform.
• Resolution of KongaPay customers complaints in order to drive retention.
• University degree.
• 3years post NYSC.
• Minimum of 1 year management or supervisory role experience
Click HereClick Here To Apply Online

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