Stanbic IBTC Recruits Team Lead Teller, Lagos, Nigeria

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Stanbic IBTC Recruits Team Lead Teller, Lagos, Nigeria
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Job Title : Team Lead Teller
Job Status : Full Time
Location : Lagos
The Team Leader, Tellers will lead and inspire a team of tellers to consistently deliver exceptional customer service whilst complying against all the routine and laid down requirements of the role which include :Management of People
The incumbent day begins by understanding the customer arrival patterns, this will determine the number of tellers he/she would need on the frontline at any given point.The fact that the teller role is the entry role into the Bank, the Team Leader is responsible to coach, guide and develop new tellers. Performance contracts need to be put in place with each team member and regular performance feedback discussion must take place to ensure that the teller’s performance is at the required level. In cases where tellers do not have the required skills or show competency gaps, the team leader needs to decide on what training interventions are required to close the skills gap.The Team Leader Teller role also include creating lasting impression on customers , therefore the Team Leader Tellers needs to understand and manage the impact of his/her tellers on customer expectations. The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.
Bsc. in related field
Interested applicants should Click Here to apply online
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