Service Delivery Manager at Horus Development Finance

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Service Delivery Manager at Horus Development Finance
Location: All Nigeria
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Ad description


Job Title : MIS
Service Delivery Manager 
Company :  HORUS Development Finance created Advans in 2005 with the backing of several major international Development Finance Institutions. Advans’ mission is to build a network of microfinance institutions (MFIs) in developing and emerging countries in order to cater to the financial needs of micro, small, and medium-sized enterprises, which have limited or no access to formal banking services. The Advans network currently spans eight countries: Cambodia, Cameroon, Côte d’Ivoire, the Democratic Republic of Congo, Ghana, Nigeria, Pakistan and Tanzania. HORUS Development Finance, through its MIS unit based in Paris (Management, Project Delivery and R&D) and Accra (Support & Maintenance, Project Support), offers expertise in the development, implementation, technical assistance and support of MIS solutions for the Advans network. 
 Successful Candidates will provide the Advans network with the most appropriate IT infrastructure and
support services, while contributing to development of the network (IT organisation, infrastructure, application enhancement and security standards) for the maximum benefit of the operations in the most cost efficient mannerMIS Service Delivery Manager will  responsible for the overall management of the MIS Service Delivery Unit; Setting up the required organization, policies and processes for the 2 nd level support & maintenance service for Advans clients;Line management to lead, motivate and develop the MIS Service Delivery Team (of IT experts and support officers) so that its individual and collective performance is of the required standard and meets the current and future needs of the business
;Designing and implementing key performance metrics to improve service management productivity and the overall service provided to the business within a customer – focused support capability
and account management relationship;Promoting the Advans model, investigating all appropriate means to develop the service portfolio, reduce the service cost, improve service levels and recommend new or revised standards, policies and guidelines, and remain in compliance with all Horus/Advans IS/IT strategy and guidelines and technological evolutions;
Coordinating and delivering project activities/workstreams during greenfield
implementations;
Assisting in recruitment of staff and ensuring training, knowledge transfer and coaching to develop staff skills 
Job qualificationsTechnical/Economics college/university degree with MIS+ IT skillsSeven years or more working experience in IT (three years technology,
minimum four years in IT organisation/project/business areas with a management position
 Qualified  applicants should Click Here To Apply Online
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