Service Delivery Line Manager Vacancy, Ericsson, Nigeria

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Service Delivery Line Manager Vacancy, Ericsson, Nigeria
Location: All Nigeria
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The Job : Service Delivery Line Manager, Ericsson Nigeria.
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria.
The Service Delivery Line Manager for CPM leads a highly specialized team consisting of Customer Project Managers. This position reports to the Operations Head of CSI. The Delivery Line Manager shall create Customer value and ensure Customer satisfaction through an efficient Service Delivery. This Manager position has a number of sub-ordinates and is appointed by a superior manager. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance. Responsibilities & Tasks Ensure service delivery execution: Recruit & Assign Appropriate skills to Customer Projects
Customer Escalation Management
Ability to work with multiple Stakeholders: Internally & Externally
Apply existing Service Delivery Process and Models
Apply existing Service delivery strategy
Drive Performance Management (Process)
Conduct Resource Management
Manage unit finance
Contribute to and support Services Sales
QualificationBachelor’s degree or equivalent through experience
At least 8 years’ experience within the Telecoms and/or ICT Industry
At least 5 years’ Line Management experience

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