Self Care Specialist Vacancy, Etisalat, Lagos, Nigeria

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Self Care Specialist Vacancy, Etisalat, Lagos, Nigeria
Location: All Nigeria
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The Job: Specialist Self Care, Etisalat Nigeria
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria.
Execute the Online User Experience (UX) and self-care plan, increase self-care transactions to meet and exceed targets KPIs
Cooperate in setting KPIs, build online dashboard and monitor results.
Focus on delivering the key KPIs and stop activities not pointing in direction of these activities.
Establish stable links with CC and segment teams to ensure effective and successful Self-care operations for Online
Drive Etisalat Nigeria�s Mobile self-care activities
Manage a stable customer experience, and professional operation to support commercial and efficiency plans
Cooperate in the design of an online capability roadmap in alignment with segments, CC and IT to ensure full capability support for Self Care targets
Manage effective and targeted online activities including proactive self-care campaigns
Align capability roadmap to make sure plans support Self-care boost plans
Establish direct links between commercial activities and self-care activities to strengthen and boost both transactions
Control scope, budget and timing of online capability developments.

First degree or equivalent in a relevant discipline.



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