Relationship Officer, Stanbic IBTC, Lagos, Nigeria

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Relationship Officer, Stanbic IBTC, Lagos, Nigeria
Location: All Nigeria
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Ad description


Job Title : Relationship Officer, Investor Service (TPS)
Job Status: Full Time
Remuneration : Attractive
Location : Attractive
The Relationship Officer has the following responsibilities:
Responsible for the client experience in terms of Investor Services Nigeria relationships and ensure that queries are addressed with Operations teams.
Ensure that relationship or market related queries are addressed in a timely manner
Responsible for coordinating delivery of cards, flowers, cakes etc to client contacts on their birthdays, anniversaries etc
Work closely with Investor Services Operations in delivering excellent services experience to all clients
Maintenance and retention of a portfolio of clients
Ensure impeccable data base of clients KYC documentations at every point in time.
Responsible for billing and follow up on outstanding fee collections for Direct Custody clients.
Follow up on all client contacts for Surveys and ratings every time a survey is open for participation
Build and retain strong, sustainable internal and external client relationships
Proactively work with Relationship Managers in driving and managing portfolio pipeline and activities
Prompt preparation and circulation of call notes from all client engagements e.g. visits, meetings, phone calls, conference calls etc through Sales Force – ensure Sales Force dashboard data is kept current, accurate and complete
Be up to speed with market/regulatory developments and to communicate the changes in the market to clients
Job QualificationExperience in related field
How to ApplyInterested applicants should Click Here
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