Operations Officer At Standard Chartered Bank

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Operations Officer At Standard Chartered Bank
Location: All Nigeria
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Ad description


Job Title : Operations Officer
Job Status : Full Time
Remuneration: Very Attractive
Location:
The incumbent will :Assist in implementation of service and efficiency improvement initiatives with all relevant stakeholders and facilitate transfer of best practice
Identify process improvement opportunities from Service Reviews and feedback to SQM (or equivalent)
Identify competitive best practices from clients, TBSM staff, Front office staff and feedback to Head, TBSM
Lead and enhance client support by driving co-ordination within our global TBSM and CSG network to build solutions for our clients’ needs
Manage end-to-end service support with internal stakeholders on escalation of service gapsKey Roles & ResponsibilitiesReview service performance with our clients and generate ways to continuously improve service level standards as well as client efficiency (if appropriate)
Conduct service reviews (regional / country) to identify and close gaps between clients needs and service delivery
Analytics – review client data on a periodic basis through service reviews on transaction volumes, channel utilization, referrals (or TAT), queries, complaints, etc
Monitor high value transaction processing, use authority for prioritization of transactions, when critical to client
Good first degree (Bsc) preferrably in social sciences plus 5 to 7 years experience in financial sector, prefarably capital market operations
How to Apply Interested applicants should Click Here to apply online
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