Call center agent

Job opening: other jobs, jobs in Yaba, Lagos, Nigeria

Share on
call center agent
Suggested salary: NGN 100,000
Location: Yaba, Lagos
Last update:

Ad description

Duties

Customer service representatives typically do the following:

Listen to customers’ questions and concerns, and provide answers or responses
Provide information about products and services
Take orders, calculate charges, and process billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Review and select standard responses for answers or solutions
Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary depending on what kind of company they work for. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process cash refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help to generate sales leads while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. Those employed in retail stores may occasionally use cash registers to process returns or orders.

Qualification: HND, BSC, MSC

Interested candidate should send their CV to e-mail or send your names, phone number, qualification and post applying for to.
Please candidate must be based in Lagos
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

SENIOR SUPERINTENDENT

SENIOR SUPERINTENDENT

JOB VACANCY AT NIGERIA CUSTOMS SERVICE RECRUITMENT INTO THE NIGERIA CUSTOM SERVICE IS UP AGAIN, IT IS AN OPPORTUNITY FOR YOU AS A CITIZEN TO WORK HERE WITH US IN THE NIGERIA CUSTOMS SERVICE IN GENERAL, THE RECRUITMENT FORM FOR 2015/2016 IS OUT FOR SA...
Security officer

Security officer

Responsible for the safety of the staffs most be customer friendly With 1-3yrs working experience

Call Center Specialist

Takes orders by obtaining and verifying information. Enters orders by transmitting information. Provides product/service information by answering questions; offering assistance. Maintains call center database by entering and verifying information; up...

Insurance Agent

Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at c...

fitness center manager

Job description of a fitness center manager • recruiting, training and supervising staff • managing budgets • enhancing profitability by organizing and delivering an appropriate range of fitness activities and programmes • keeping statistical and fin...

Call centre Operations Manager

Job Duties: Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establ...

Estate Agent

collect information about a property and arrange for photographs to be taken; visit and talk to the sellers about their property and its special features; estimate the value of the property; market and promote properties for sale; rep...

Insurance Agent

Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups...

More on MoboFree

Posted by
kody123 kody123 (34)
Nigeria

38 ads posted

MoboFree trust level
User is a member for at least 90 days
08182821224
Tell seller that you found ad on Mobofree.com!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller
Contact seller







Report

Latest activities