Security Operations Manager

Job opening: other jobs, jobs in Victoria Island, Lagos, Nigeria

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Security Operations Manager
Location: Victoria Island, Lagos
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Ad description

Management of technical staff of the Security Operations team that provides 24x7 monitoring and maintenance in a manner that provides the highest level of customer satisfaction.

Manage and serve as an escalation point for security related outages and problems.

Manage, track, and identify potential system deficiencies and failure patterns and coordinate necessary corrective actions with appropriate resources.

Provide input to the development and implementation of security monitoring tools, to effectively and efficiently service the firm.

Develop, train, mentor, and motivate the staff to meet individual, departmental, and business unit objectives, as well as ensure individual career growth and development.

Develop and generate management reporting, detailed service metrics and service scorecards to support continuous service improvement focus.

Build solid relationships with local IT managers and technical staff to support continuous service improvement.

Determine and appraise the satisfaction levels with services, and initiate appropriate action to resolve technical problems and/or concerns.

Develop & manage the Security Operations support plans and provide feedback on the effectiveness of the support activities.

Provide input to the annual departmental budget process and manage spending within budgetary guidelines.

Ability to independently configure security technologies to integrate within the overall IT environment.

Management of technical staff of the Security Operations team that provides 24x7 monitoring and maintenance in a manner that provides the highest level of customer satisfaction.

Manage and serve as an escalation point for security related outages and problems.

Manage, track, and identify potential system deficiencies and failure patterns and coordinate necessary corrective actions with appropriate resources.

Provide input to the development and implementation of security monitoring tools, to effectively and efficiently service the firm.

Develop, train, mentor, and motivate the staff to meet individual, departmental, and business unit objectives, as well as ensure individual career growth and development.

Develop and generate management reporting, detailed service metrics and service scorecards to support continuous service improvement focus.

Build solid relationships with local IT managers and technical staff to support continuous service improvement.

Determine and appraise the satisfaction levels with services, and initiate appropriate action to resolve technical problems and/or concerns.

Develop & manage the Security Operations support plans and provide feedback on the effectiveness of the support activities.

Provide input to the annual departmental budget process and manage spending within budgetary guidelines.

Ability to independently configure security technologies to integrate within the overall IT environment.
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