IT Help Desk Technician

Job opening: other jobs, jobs in Victoria Island, Lagos, Nigeria

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IT Help Desk Technician
Location: Victoria Island, Lagos
Last update:

Ad description

IT Help Desk Technician
Performance and specifications
Ad details
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
REQUIRED QUALIFICATIONS
ND/HND/B.SC./M.SC in any related field. Professional qualifications will be an added advantage.

MODE OF APPLICATION
Interested and qualified applicants should forward the following details: Name,Qualifications & Location to this number or send their cv to hr.brazresources @outlook.com
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Nigeria

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