Konga Calls for submission of Cv

other jobs, jobs in Nigeria

Share on
Konga Calls for submission of Cv
Location: All Nigeria
Last update:

Ad description


Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria
• Responsible for effective contact centre staff scheduling, demonstrating clear understanding and competence in subject matter with limited reliance on technological aids.
• Responsible for driving service level, utilization, call handle time and other service targets for the contact centre.
• Responsible for analysis and reporting of periodic statistics (daily, weekly, monthly) for all defined contact centre metrics.
• Must be able to interpret and analyse inbound call traffic, while managing existing call routing channels and contact centre resources to achieve more efficient call management.
• Must possess understanding of forecasting techniques. Required to build call forecasting models to aid planning and decision making.
• Must be fact oriented, using available data to make accurate projections of resource requirements (both human and technical)
• Creates Social Media management standards, policies and rules of engagement
• Monitoring activities of Social Media Agents
• Monitoring comments on all social media platforms and is abreast of any issue that arises
• Ensure prompt response to queries presented via social media channels
• Provide weekly/daily report on social activities. Tweets, comments, sentiment report, etc.
• Upskill agents to ensure that the promised level of service is provided at all times
• Take over negative situations where agents cannot handle
• Ensure attendance and schedule adherence
• University degree
• 3 years post NYSC
• Demonstrates creativity in social media interactions
• Proficient in content marketing theory and application. Experience sourcing and managing content development and publishing.
• In-depth knowledge and understanding of Social Media (Facebook, Twitter, Nairaland etc.)
• In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, Youtube, Twitter, Flickr etc.) and how they can be deployed in different scenarios.

Click Here Click Here To Apply Online

We are here to work with you in achieving your desired career objectives.
Nigeria Job Bucket is here to sensitize you on the latest available employment opportunities, giving you a load of choices within Nigeria and the World.
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

More on MoboFree

Posted by
NigeriaJobBucket NigeriaJobBucket
Nigeria

2138 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
08008001234
Tell seller that you found ad on Mobofree.com!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller







Report

Latest activities