Implementation Manager Vacancy, CitiBank, Lagos, Nigeria

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Implementation Manager Vacancy, CitiBank, Lagos, Nigeria
Location: All Nigeria
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Ad description


The Job : Implementation Manager, CitiBank
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria.
Responsible for End-to-End Implementation of Cash Management & Trade deals from Mandate to Money
Oversee and project manage implementation of TTS solutions to Corporate and FI customers
Create & execute project plans / charter for new customers and cross-sell opportunities
Facilitate A/c Documentation, EB Installations, Training & 1st live transactions. Undertake site inspections of client premises where Citibank Nigeria solutions are deployed.
Interface between TTS customers and various Citibank Nigeria units to ensure effective deal implementation and solution delivery. Highlight, escalate and ensure prompt elimination of operational bottlenecks on new deals implemented.
Manage and track client usage / project beyond 1st run live date – 45 day handhold period.
Ensure effective transition of clients Between RM / Product Manager to CitiService after a 45 day handhold period
Prepare periodic reports on Implementation Status for TTS Nigeria for all stakeholders including Cluster Head, EB Implementations
Participate in cross-functional training • Record progress on Siebel, Global CRM System.
QualificationA BSc / BA degree in a Business/Accounting discipline.
An MBA and/or professional accounting qualification will be an advantage.

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