IT Application Support, Stanbic IBTC, Lagos, Nigeria

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IT Application Support, Stanbic IBTC, Lagos, Nigeria
Location: All Nigeria
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The Job : IT Application Support, Stanbic IBTC
Job Status: Full Time Job,
Remuneration: Attractive,
Location:Lagos, Nigeria.
• Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
• To maintain production environments relating to online services. This will include development, DR and production Applications.
• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
• To ensure continuity of the business processes supported by one or many applications / services
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure applications and services processes and outputs are error free and complete
• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Application
• Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
• To ensure that applications and related services are documented and kept in a path accessible by the Team
• To establish and maintain effective working relationships with all stakeholders
• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
• To undertake advanced administration tasks as required e.g. to support problem resolution
Qualification• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Service orientated
• Ability to manage time and people
• Good project management skill
• Program development skill
• Strong customer focus and ability to manage user expectationsExperience• Technical experience
• Banking experience

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