IGA Country Support At IBM, Lagos Nigeria

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IGA Country Support At IBM, Lagos Nigeria
Location: All Nigeria
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Ad description


Job Title : IGA Country Support
Job Status : Full Time
Location : Lagos
Remuneration : Attractive
The incumbent will perform varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.H/she will perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.H/she will be responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties.Other Responsibilities include:Resolving client hardware/software PC problem tickets. A technical knowledge of the supported platform is required as well as a working knowledge of the hardware. Resolve tickets within the client SLA and obtain a high client Satisfaction Rating. Good communication skills are required.Generally IBM needs person who will be in charge of solving end-user problems related to end-user workstation He would be responsible for compliance with our standard. He will be in charge for Hand &Eyes; activities for remote managed servers as well. New person could become our focal point in case of infrastructure projects including IP Telephony, mobility and all internal IT projects in IBM Nigeria. The Lotus Notes programming skills will provide additional benefit for us.
MS Operating systems especially Windows 7 – to be able to solve problems relatedLotus Notes to be able to solve problems on end-user workstationTechnical Diploma with three (3) years experience in IT
Interested applicants should Click Here to apply online
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