Head Network Performance & Service Assurance, Etisalat, Abuja

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Head Network Performance & Service Assurance, Etisalat, Abuja
Location: All Nigeria
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Job Status: Full Time Job,
Remuneration: Attractive,
Location: Abuja, Nigeria
Head, Network Performance & Service AssuranceDevelop and implement performance/quality management strategy and plans, including resources, systems, timescales and financials to support, contribute to and integrate within the organisation’s annual business plan and long term strategy.
Principal Functions
Responsible for monitoring network performance to ensure conformance with formulated performance strategy and KPIs
Responsible for Operating and managing all Performance monitoring tools in the Quality of Service.
Responsible for all the Service Assurance Tests on the network
Responsible for Data and IP performance monitoring and reporting
Responsible for delivering all quality of service projects, trials that will improve the performance of EMTS Etisalat Nigeria Network
Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
Responsible for Benchmark Drive Test and Network Quality Check
Liaise and co-operate with quality management and standards bodies (e.g., NCC, Government Departments, etc)
Manage all VIP Customer Complaints till resolution
Responsible for defining KPI threshold for Etisalat Nigeria Technical Vendors
Responsible for defining and ensuring implementation of relevant policies, processes, and procedures for quality of service
Monitor and communicate standards created by external bodies and integrate within internal quality management systems.
Ensure proper management and timely implementation of all strategic initiatives within unit
Monitor and Control the Budgetary needs of the unit
Track the best practices for quality of service in the Global telecoms market and advice the Director, Network Architecture, Process & Audit as required
First degree in Engineering or a related field
Experience,Skills & Competencies
Nine (9) to Twelve (12) years relevant work experience in the Performance and Quality of Service field with three (3) years in a Managerial role.
Network Performance
Service Continuity Management, Monitoring and Control
Telecommunications & Mobile Network Standards & Specifications
Teaming
Communication
Problem Solving
Passion for Excellence
Integrity
Empowering people
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