( Graduate ) Customer Care Officer at Standard Chartered Bank, Lagos, Nigeria

other jobs, jobs in Nigeria

Share on
( Graduate ) Customer Care Officer at Standard Chartered Bank, Lagos, Nigeria
Location: All Nigeria
Last update:

Ad description


Job Title : Customer Care Officer
Job Status : Full Time
Location : Lagos
Function : Consumer Banking
Remuneration : Very Attractive
The incumbent gives insights & feedback as VOF & VOC towards strategy formulation & execution of planOther Responsibilities Include:Complaint Management Including ResolutionAssist with the execution of assigned CCU strategic projects
Ensure adherence to TAT & service standards as shown below:Key complaints Matrics1. Number of complaints
2. Complaints per 1000 accounts
3. FTR (First Time Resolution)
4. OHS (Overall Handling Score of complaint resolution)
5. TAT < 24 hrs
6. TAT > 2 days
7. Unresolved complaints > 14 days
8. Inappropriate Sales
9. Proven mis-selling
10. Number of metrics in REDEnsure zero backlog on escalations
Personally involved in resolution of escalated complaints
Ensure overall audit, controls & costs are well executed
Ensure timely MIS updates
Ensure adherence to communications, empowerment & delegation matrixContinuous ImprovementsContribute ideas towards how to continually improve complaint management process
Support on assigned process improvement projects
Support on assigned strategic initiativesRisk & GovernanceEnsure compliance with changes in Group Policy & Standards, TCF, local laws & regulations
Ensure compliance with guidelines & procedures on KYC in daily handling of customer service issues
Ensure robust quality audit checks & controls are embeddedPeople & DevelopmentDisplay strong performance culture
Support efforts that ensure fulfillment of service recovery SLAs
Support efforts that would build the Bank’s profile in service centricity through strong engagement with regulators, media or customer associations.
Minimum of a 2nd Class degree in a relevant course
Strong bias for communication (spoken and written)
Has an analytical mind, loves solving problems with eyes for details
Personable with strong interpersonal skills
Computer literate and high on presentation skills
Fair knowledge of core banking products and markets.
Qualified Applicants should Click Here to apply online
We are here to work with you in achieving your desired career objectives.
Nigeria Job Bucket is here to sensitize you on the latest available employment opportunities, giving you a load of choices within Nigeria and the World.
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

Graduate Retail Support Executives Jobs in a Leading Bank in Nigeria

Graduate Retail Support Executives Jobs in a Leading Bank in Nigeria A leading bank in Nigeria currently need qualified candidates for the position of : Job Position: Retail Support Execut...

Graduate Jobs in Lagos

Graduate Jobs in Lagos Carparts Nigeria Automobile Limited Carparts Nigeria Automobile Limited is one of the leading online car and truck parts and accessories stores in continental Africa....

Customer Service Officer

Responsibilities: Handle customer enquiries timely and tactfully Prepare export documents timely and accurately Assist customer to familiarize with GEL’s eCommerce products Co-ordinate with commercial team for shipment follow up Handle problem cases...

GRADUATE PAYROLL OFFICER

Graduate Payroll Officers Job at Workforce Management Centre (WFMC) Workforce Management Centre (WFMC) is a solution based business consulting firm with focus on providing solutions to help our clients bridge the gap between Strategy Development,...

Latest Graduate Jobs at HelenLaCoustra, Lagos

Latest Graduate Jobs at HelenLaCoustra, Lagos HelenLaCoustra, a Fashion Designing company, located in Lagos State, is currently seeking to employ suitably qualified candidates to fill the po...

Procurement Officer Job in Lagos

Procurement Officer Job in Lagos Yies is an exclusive service offered in Africa by TDJ Consulting in partnership with InterEdu Solutions (IES), USA. InterEdu Solutions was born in the U.S....

Graduate Loan Officer Job in Abuja

Graduate Loan Officer Job in Abuja The Workplace Centre is a state-of-the-art skills development centre that provides employability and entrepreneurial skills training as well as HR interv...

Graduate Job Vacancies in a Licensed Security Company in Lagos

Graduate Job Vacancies in a Licensed Security Company in Lagos A foremost Grade “A” licensed Security Company due to business growth and expansion, seeks to recruit qualified and result-orien...

More on MoboFree

Posted by
NigeriaJobBucket NigeriaJobBucket
Nigeria

2138 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
08008001234
Tell seller that you found ad on Mobofree.com!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller







Report

Latest activities