Dispute Resolution Specialist, Konga

other jobs, jobs in Nigeria

Share on
Dispute Resolution Specialist, Konga
Location: All Nigeria
Last update:

Ad description


Konga is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria
The role is responsible for attending to escalations from customers regarding disputes on Third-Party seller products. This includes delivery confirmation disputes between buyer and seller, defective items, wrong delivery, product description issues, quality issues. The Dispute specialist is to ensure that in the process of mediating between both parties, a win-win solution is met.He/she must have comprehensive understanding of the company’s processes and policies to be able to effectively handle disputes.The role is shift based and includes weekends and public holidays.Reporting Line Head, Dispute Resolution


Duties & Responsibilities – Responding timely to escalations from customers regarding disputes on 3rd Party Seller products
– Contacting sellers and notifying them of new queries from customers
– Negotiating and Mediating solutions between buyer and seller
– Documenting every single communication that occurs in the course of the resolution of the dispute
– Ensuring that customers and sellers are kept informed of developments in the course of resolution
– Following up with resolution in progress from the seller’s end and ensuring that the seller fulfils their part of the agreement
– Following up with the customer and ensuring that they meet their part of the agreement
– Analyzing existing data and making recommendations to line manager for action to be taken


Skills & Competencies – Problem Solving
– Customer service
– Verbal Communication
– Written Communication
– Negotiation skills
– Ability to multi-task
– Ability to take initiative
– Excellent analytical skills
– Good telephone etiquette
– Knowledge of Microsoft tools
– Intermediate knowledge of products sold on the website

JOb Qualifications– Bachelor’s degree required.
– 1 to 2 years’ experience in customer service.
– Excellent written, verbal, analytical and communication skill

We are here to work with you in achieving your desired career objectives.
Nigeria Job Bucket is here to sensitize you on the latest available employment opportunities, giving you a load of choices within Nigeria and the World.
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

EMIS Specialist

Job Description: Creative seeks to fill the position above to support a five-year program, The Northern Nigeria Education Initiative Plus (NEI+)funded by the United States Agency for International Development. NEI+ works to improve the quality of and...

Investment Specialist

Requirements: Graduate in respective disciplines. Should be able to work in a team environment. Must be Computer literate and conversant with the use of relevant Software packages. Experience in Oil & Gas processing facilities only need to apply. Sho...

Senior System Strengthening Specialist

Job Description: Creative seeks to fill the position above to support a five-year program, The Northern Nigeria Education Initiative Plus (NEI+)funded by the United States Agency for International Development. NEI+ works to improve the quality of and...

Access and Fragility Specialist

Job Description: Creative seeks to fill the position above to support a five-year program, The Northern Nigeria Education Initiative Plus (NEI+)funded by the United States Agency for International Development. NEI+ works to improve the quality of and...

Hausa Reading Specialist

Job Description: Creative seeks to fill the position above to support a five-year program, The Northern Nigeria Education Initiative Plus (NEI+)funded by the United States Agency for International Development. NEI+ works to improve the quality of and...

Earth Works Specialist/Marine Supervisor

Requirements: Graduate in respective disciplines. Should be able to work in a team environment. Must be Computer literate and conversant with the use of relevant Software packages. Candidates having relevant Experience in Oil & Gas processing facilit...

The Workplace Centre Job for a Sales Specialist (Ren Money)

The Workplace Centre Job for a Sales Specialist (Ren Money) The Workplace Centre is a state-of-the-art skills development centre that provides employability and entrepreneurial skills trainin...

Local Procurement Specialist Job at The Global Fund, Abuja

Local Procurement Specialist Job at The Global Fund, Abuja Rhizome Consulting - The Global Fund is a public-private partnership and international financing institution dedicated to attracting...

More on MoboFree

Posted by
NigeriaJobBucket NigeriaJobBucket
Nigeria

2138 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
08008001234
Tell seller that you found ad on Mobofree.com!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller







Report

Latest activities