Customer Services, Trainee Vacancy Kaduna Electricity Distribution Company

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Customer Services, Trainee Vacancy Kaduna Electricity Distribution Company
Location: All Nigeria
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Ad description

Kaduna Electricity Distribution Company (RC 638640), is one of the eleven successor distribution companies of the defunct Power Holding Company of Nigeria (PHCN). Kaduna Electric, a registered trademark of Kaduna Electricity Distribution Company, is licensed by the Nigerian Electricity Regulatory Commission (NERC) to distribute and retail electricity within a service coverage area of Northwestern-most of Nigeria. It has its Headquarters in Kaduna, with offices in Kebbi, Sokoto and Zamfara States.
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Kaduna, Nigeria
Assist in management of the Company’s Customer care /Service centers
Providing product and service information, resolving product and service problems.
Assist in Reducing down time in customer complaint handling

Principal Duties and Responsibilities Resolves service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem, expediting correction or adjustments, following up on resolution.
Investigation of customer complaints and recommending best strategies for resolution
Collect, collate, analyze, and interprete relevant statistics relating to customer satisfaction.
Manage the Company’s customer care/Service center.
Carry out initiatives to improve and manage customer expectations.
Keeping ahead of developments in the industry and provide advise enable the management take proactive decisions.
Prepares Monthly service reports by collating and analyzing customer information.
Maintains customer records by updating account information.
A Bachelor’s degree or HND preferably in social sciences /or equivalent. Proficiency in MS Office (Word, Excel, and PowerPoint).
Master’s degree (MBA) or professional membership of any relevant local or international associations will be an added advantage.
0-3 years’ experience in a related field

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