Customer Service Representative

Job opening: other jobs, jobs in Nigeria

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Customer Service Representative
Location: All Nigeria
Last update:

Ad description


  • Identify and assess customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers
  • Follow communication procedures, guidelines and policies
  • Build sustainable relationships of trust through open and interactive communication
  • Effectively manage large amounts of incoming calls


  • A degree/HND in Mass communication, English, Journalism, Lit-in-English etc
  • A minimum of 1 yr of working experience
  • Must be resident in Lagos

Desired Skills:

  • Good interpersonal skill
  • Excellent communication skill
  • Logical thinking with creative problem-solving ability
  • Service oriented
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