Customer Service Manager at Accion Microfinance Bank

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Customer Service Manager at Accion Microfinance Bank
Location: All Nigeria
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Job Title :   Customer Service Manager
The Bank: Accion Microfinance Bank is one of the largest microfinance banks in Nigeria with branches cut across the 36 states.
The customer service managers will  be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.
B.sc/HND in any discipline. MBA will be an advantage with five (5) years experience in KYC , ATM, POS CQ Management, good Marketing skills and Relationship Management. Good Telephone etiquette, Impeccable Communication and Interpersonal skills, good knowledge of Micro finance or service industry. 
Qualified  candidates should forward their  personal details in an EXCEL SHEET following the format below. CV should also be attached along and sent to
jobs@Accionmfb.com on or before. Ensure that the subject of your email is the position applied for. Emails that do not conform to the method of application will not be considered.| Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA(Sch) | Prof. Qualification | Date of Birth | Address | City | State |
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