Customer Relationship Supervisor Vacancy, FINCA

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Customer Relationship Supervisor Vacancy, FINCA
Location: All Nigeria
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Ad description

is recruiting for an experienced, motivated and hands-on Customer Relationship Supervisor (CRS) to join FINCA’s start-up microfinance bank in Nigeria. The CRS is a middle manager reporting to the Branch Manager (BM), and is responsible for credit operations (including loan related savings) at the branch for the microfinance bank.This role is designed to ensure
FINCA maintains a firm hold on the supervision of field officers primarily responsible for underwriting loans and related savings. The job holder is responsible for managing the growth and performance of the branch loan portfolio (and related savings), participate in setting and implement strategies by the institution. The jobholder will need to ensure that team members have the capacity to deliver credit products (and related savings) in a highly efficient and profitable manner, in a market-led and mission driven approach.– See more at:
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria
Supervise and mentor the credit team assigned
Assess, review and approve loans as per policy
Maintain a quality portfolio for the branch as per set target
Maintain a well functioning filing system at the branch for all loan documents
Analyze, compile and submit reports as per reporting standards
Ensure effective implementation of customer service standards and perform regular meetings with existing and potential customers to identify gaps and potential areas for improvements.
Developing and executing plans that will allow the branch to achieve their targets and implement branch strategies
JOb QualificationsHND/Bachelor’s degree in Business Admin or related fields 3-4 years of experience in credit operations as a credit officer in Micro-Finance Environment. Strong credit analysis skills and experience Exposure to microfinance desired; experience with group lending is beneficial Fluency in English required, Igbo language proficiency is beneficial Proficiency with Microsoft Excel, Word, and Power Point.

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