Customer Relationship Officer x2 Vacancy, MTN Nigeria

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Customer Relationship Officer x2 Vacancy, MTN Nigeria
Location: All Nigeria
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Ad description

Jobs In Nigeria
The Job : Customer Relationship Officer x2, MTN Nigeria

Job Status: Full Time Job,

Remuneration: Attractive,

Location: Nigeria

Job Status: Full Time Job,
Remuneration: Attractive,
Location: Nigeria

Latest :

  • Trainer x2 Vacancy, MTN Nigeria
  • Digital Liberian, IITA, Ibadan, Nigeria

• Adherence To All Defined Operational Guidelines
• Participate In The Implementation Of Frontline Empowerment Business Initiatives
• Conduct Research On MTN Products/Services In Comparison To Competition
• Conduct Research On New And Emerging Technology Within The Digital Space
• Development Of Content On The Enterprise Knowledge Management System In Different Formats Graphics, Videos Etc
• Constant Review Of The Knowledge Base In Line With Changing Business Requirements
• Research On Root Causes Of Top Customer Challenges And Translate Into Knowledge Management Content Development For Frontline And Customer Empowerment
• Collaborate With Segment Management To Develop Customised Educational Content For Customer Education
• Participate In UAT Of MTN Products And Services
• Develop Content For The Self- Service Campaign And Initiatives
• Develop Guided Help To Support The Self- Service Adoption On Complex Customer Issues
• Project Management
• Process Mapping And Documentation
4 Years Relevant Work Experience Of Which 2 Years In A Digital Media Related Experience
• Adobe CS5&6, CC. Particularly (Photoshop & Fireworks, Flash, After Effect, In-Design, Audition, Illustrator, Adobe Captivate, Premier Pro, 3D Max, Cinema 4D & Maya, Premier Pro Is Critical
• Experience In The Use Of Visio For Process Mapping & Documentation
• Experience In Content DevelopmentTraining:
• Business Activity Modelling
• Stakeholder’s Management
• Report Writing
• Business Intelligence
• CRM/Agility
• Crisis Management
• People & Performance Management
• Total Quality Management
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