Content Quality Lead Vacancy, OLX SSA

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Content Quality Lead Vacancy, OLX SSA
Location: All Nigeria
Last update:

Ad description

OLX, the world’s leading online classifieds company, is looking for a talented Content Quality Lead to drive improvements around the quality of content listed on the platform. The role will report directly to the OLX User Operations Manager.
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria

The successful candidate will be responsible for the following:Day-to-day management of the existing OLX content quality team
Regular performance reviews for the team
Implement standardized and consistent global best practice of audit and control processes while applying continuous improvement principles
Lead internal audit processes within the organization to ensure that SLA agreements are consistently achieved
Pro-actively lead user education initiatives on how to safely use online classifieds
Develop collaborative partnerships with relevant law enforcement agencies and organizations aimed at preventing fraudulent activities that may be directed to users of the site
Provide thought leadership in accelerating improvements around content quality
Ensure strictest levels of compliance are met
Report content quality metrics to the line manager on a regular basis
Produce weekly activity reports and monthly activity plans
Ensure all content quality processes and rules are documented and accessible to all
Train all content quality staff on any process/rule changes
JOb QualificationsPrevious experience partnering with law enforcement agents will be highly regarded
Audit and control expertise will be key
Experience in fraud patterns and detection, particularly in the online space
Experience leading culturally diverse teams is a must
Articulate, clear thinking and excellent verbal and written communication skills
Previous experience developing operational learning materials and SOP.
Data driven mind set and a fast learner in a very dynamic environment with strong attention to detail
Work experience in high-performance environments with a proven track record of personal, academic and professional achievements in an international field
Passionate about online and has deep interest in developing businesses
Humble, flexible personality with knowledge of the local Nigerian market
Articulate, clear thinking, excellent verbal and written communication skills in English
Verbal and written communication skills in French is a plusQualifications and experienceUniversity degree in Operations studies, Investigative studies, Audit or related field
MBA or any other relevant Master’s degree would be an advantage
3+ years experience in leading roles in Internet / Consulting / Banking / Telco /BPO company
Experience in using data analysis application like Excel and Process design tools

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