Client Service Manager Vacancy, Standard Chartered Bank, Lagos, Nigeria

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Client Service Manager Vacancy, Standard Chartered Bank, Lagos, Nigeria
Location: All Nigeria
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Ad description

The Job : Client Service Manager, Standard Chartered Bank
Job Status: Full Time Job,
Remuneration: Attrcative,
Location: Lagos, Nigeria.
•Primary point of contact for external clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors
•Provide the highest standard of customer service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
•Responsible for client satisfaction with service arrangements and delivery
•Work with internal stakeholders for service requirements, enquiries, and instructions
•Responsible for effective service recovery process through complaint logging, handling and timely resolution.
•Maintain a professional SCB image in all interactions with clients
•Continually identify opportunities to improve client efficiency / performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities
Qualification•Minimum of a 2nd Class degree in a relevant course.
•Minimum 5 years banking experience
•Good knowledge and understanding of cash and trade products
•Organized and detail orientated
•Computer literate with the ability to learn customer service software applications
•Effective interpersonal and communication skills
•Good questioning skills
•Good analytical and problem solving skills
•Able to recognize basic styles of customer behaviour and how to adapt each style to create positive ‘chemistry’
•Able to identify and manage both transactional and operational risks
•Ability to work under pressure
•Intermediate level product/processes knowledge
•Sound corporate banking operations experience including channels an advantage In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required

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