Call Centre Manager Vacancy, Wakanow

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Call Centre Manager Vacancy, Wakanow
Location: All Nigeria
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Ad description


The Job : Call Centre Manager, Wakanow
Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria.

managing the daily running of the call centre;
liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
maintaining up-to-date knowledge of industry developments and involvement in networks;
monitoring random calls to improve quality, minimise errors and track operative performance;
coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
reviewing the performance of staff, identifying training needs and planning training sessions;
recording statistics, user rates and the performance levels of the centre and preparing reports;
handling the most complex customer complaints or enquiries;
organising staffing, including shift patterns and the number of staff required to meet demand;
coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
forecasting and analysing data against budget figures on a weekly and/or monthly basis;
improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialling products.
QualificationFirst degree in any Social Sciences or Business Management courseThe successful candidate must have at least 4 – 5 relevant post NYSC working experience and must be able to work without supervision
Forward your Cv: careers@wakanow.com
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