Call Centre Agents Job Vacancy, Yudala Nigeria

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Call Centre Agents Job Vacancy, Yudala Nigeria
Location: All Nigeria
Last update:

Ad description


Yudala Nigeria is currently seeking to employ suitably qualified candidates to fill the position of:The Job : Call Centre Agent,
 Yudala
Job Code: YDL102
Location: Lagos
Slot: 6

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We are looking for customer-oriented individuals with sound interpersonal skills who will be responsible for attending to customer’s enquiries and issues.
The successful individual will be a fast learner who can acquire product knowledge in a short space of time to answer customers’ questions accurately.
He/She must also have good knowledge of telephone and computer systems to use call center systems efficiently.
Obtains client information by answering telephone calls, relating with clients and verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information and confirming pricing.
Informs clients by explaining procedures, answering questions and providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guideline while recommending improved procedures.
Updates job knowledge by studying new product descriptions.
Accomplishes sales and organization mission by completing related results as required.
Initiating cold calls and seeing through to a sale.
Core Competence
Verbal and interpersonal communication skills
Sound familiarity with phone etiquettes and cold-calling
Active listening and data entry skills
People management skills
Customer-centric approach and attention to details
Professionalism
Multi-tasking abilities
Problem solving skills

High School Graduate/OND required
Professional Qualification an added advantage
1-3 years relevant experience
Application Closing Date
23rd February, 2015.
How to Apply
Interested and qualified candidates should send their application and CV’s to: nnamdi@tdafrica.com
We are here to work with you in achieving your desired career objectives.
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