Retail Area Business Manager - Shops and Franchise

Job opening: marketing jobs, jobs in Surulere, Lagos, Nigeria

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Retail Area Business Manager - Shops and Franchise
Suggested salary: NGN 100,000
Location: Surulere, Lagos
Last update:

Ad description

Responsibilities

Financial Performance of Showrooms, AES & Franchise locations within the zone
Drive showroom shop team to maximize sales opportunities and ensure that all targets are achieved within region franchise/ retail touch points.
Effectively cascade and monitor zonal/area month-on-month sales targets across these touch points
Ensuring sales of devices and ERC achieving target on all product categories.
Optimize operating costs and driving revenue growth to ensure Positive P&L result in all Retail shops, AES & Franchise.
Drive the Up-selling of Airtel products and services in retail showroom & AES within zones.
Effectively drive and manage target driven initiatives and projects in franchise and retail outlets in region.
Customer Experience/Satisfaction & Process adherence across zonal showrooms, AES & Franchise:
Responsible for workflow assessment in the shops, ensuring ALL customers receive internationally benchmarked(world-class) customer service
Ensure target response objectives
Drive CSAT across zonal touch-points in line with agreed target
Ensure these outlets have the required work tools/accesses.
Ensure that all touch points comply with set standards and meet SLA’s.
Team Performance Management & Engagement:
Ensure target achievement for JKQ & GUEST score for zone.
Oversee the implementation of learning initiatives to ensure that client facing staff are able to complete the sale
Ensure the achievement of projects, people and process to achieve set targets within the constraints of the budget.
Support showroom employee engagement and retention initiatives
Implementing and tracking employee rewards scheme/Over-time.
Analyze the skills level of the Supervisors, and provide a platform for continuous skill development for the entire team
Relationship management: build a strong relationship between team members
Operation management of Showrooms & uniformity of standard look and feel across all touch points:
Responsible for the seamless operations of Airtel showrooms, AES and franchise within the zones
Ensure Stock and Cash reconciliation of all shops and touch points within Zone.
Responsible for closing / Mitigating Audit Issues
Responsible for evolving cost efficient operations by creating and enforcing control measures and reviewing operating processes
Drive consistency in ‘look and feel’ at all Airtel owned and franchise showrooms
Drive optimality at these touch points by ensuring necessary materials for customer education and TOMA.

Requirements:

Educational Qualifications and Functional / Technical Skills:
First Degree or equivalent in a relevant discipline.
Relevant Experience
1 - 2 years with a minimum of 2 years in management role preferably within Retail, FMCG, Banking or Telecoms industry.
Sales Experience
Service Experience
Project Management
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Mavas1987 Mavas1987 (28)
Nigeria

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