Airline Ticket Agent

Job opening: marketing jobs, jobs in Ikeja, Lagos, Nigeria

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Airline Ticket Agent
Suggested salary: NGN 140,000
Location: Ikeja, Lagos
Last update:

Ad description

Duties and Responsibilities:
• Greet and assist all customers in a prompt, friendly and courteous manner
• Present a professional and positive image of SkyWest Airlines
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
• Check and accept passenger baggage
• Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
• Comply with all safety procedures and airline policies
• Provide accurate gate, flight arrival and departure information, as well as answer general inquires
• Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
• Provide clear and accurate communication to passengers, agents, flight crews and vendors
Requirements :
• Be at least 18 years of age
• Possess strong communication skills
• Possess a National Diploma or First Degree
• Be a Nigerian citizen or upon hire show proof of right to work in Nigeria
• Able to type 30 words per minute
• Able to proficiently use a computer
• Possess a valid driver’s license
• Able to lift 30-60 lbs. routinely with or without a reasonable accommodation
• Able to fluently read, write, speak and understand English
• Have a friendly, outgoing and enthusiastic personality
• Able to work in stressful situations and tight time constraints
• Be self-motivated and a team player
• Able to work nights, weekends, holidays and varying schedules
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