Operations Supervisor

Job opening: manufacturing, operations jobs, jobs in Nigeria

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Operations Supervisor
Location: All Nigeria
Last update:

Ad description

Responsibilities:

  • Configuration and deployment of company android POS devices
  • Installation/Upgrade of our device system and applications
  • Providing technical expertise and support to merchants on malfunctioning devices
  • Providing support and maintenance for devices deployed to clients on the company platform
  • Organizing regular training sessions for agents and junior operations staff on the recommended use of company platform and terminal
  • Reviewing agent credentials and ensuring consistence with company policy
  • Providing regular feedback to technical partners on the Company platform
  • Managing the training and customer service unit
  • Managing key client relationships with vendors and banks
  • Monitoring and reviewing device activity
  • Managing and actively responding to all agent operational issues
  • Liaising with the sales department on all agent operational issues
  • Testing and quality control check of new devices delivered to the company
  • Preparation of Target vs. Achievement reports- Daily/Weekly/Monthly
  • Supporting large geographical agent locations
  • Large team Management

Qualifications/Experience:

  • B.Sc. in relevant disciplines (minimum of 2.1/ upper credit)
  • 6 years or above proven work experience in a supervisory role
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (Google & MS Office ‑ Word, Excel, PowerPoint)
  • Must be able to work towards meeting deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Effective time management for work flow and delivery of results within parameters of instructions given, prescribed routines, and standard accepted practices

job.naij@gmail.com
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