Operations Director

Job opening: manufacturing, operations jobs, jobs in Nigeria

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Operations Director
Location: All Nigeria
Last update:

Ad description

Job Description:

  • Reporting to the Country Manager Director - Nigeria, the Operations Director coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets.
  • The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.

Responsibilities:

Effective management of the division’s financial performance:

  • Manage relationship between actual results, budgets and forecasts
  • Initiate cost saving model and controls
  • Gross Margin Management
  • Ensure Labour Efficiency according to standards
  • Ensure Overheads control according to standards
  • Achieve Contract profitability according to targets
  • Prevent claims through regular customer risk assessments
  • Achieve existing Revenue Growth
  • Manage escalation to completion

Effective management of the division’s people performance:

  • Proper allocation of employees to positions to fulfil contract requirements
  • Analyse and address employee turnover
  • Ensure appropriate level employee training and development
  • Maintain excellent employee motivation, performance management and engagement
  • Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures

Client retention and maintaining customer service levels:

  • Ensuring that all required formal customer meeting are scheduled, attended and documented
  • Ensure quality service delivery in line with the ‘G4S Way’

New business development:

  • Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
  • Demonstrate a thorough understanding of the competitor environment faced by Nigeria
  • Involvement in community and business forums and general public profile

Qualifications:

  • Relevant Tertiary qualification
  • Successful completion of higher schooling qualification +3
  • Driver’s License

Experience:

  • Two to five years’ relevant work experience
  • Five years’ experience in operations management
  • Exposure to manned security services and Cash services is a distinct advantage

Competencies:

  • Leading people
  • Delivering performance
  • Managing professionally
  • Collaborating and Co-operating
  • Driving Change

Skills:

  • Written communication skills, at a high proficiency level
  • Verbal communication skills, at a high proficiency level for English would be desired.

Computer proficiency in:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • EasyRoster Advantageous
  • VIP Payroll Advantageous
  • Google Mail and Google Drive Advantageous

job.naij@gmail.com
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