Operations Manager

Job opening: manufacturing, operations jobs, jobs in Lagos Mainland, Lagos, Nigeria

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Operations Manager
Suggested salary: NGN 180,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Our client in the transport and logistics sector with operations in Lagos seeks to recruit:

Job Summary
The Operations Manager is responsible for leading and managing the Operations team, measuring and delivering quality customer service and managing operational budgets.

Key Responsibilities

Operational duties to include coordination with customers, shipping lines, truckers, and the company’s overseas offices for the import and export of shipments.
Review contracts, insurance, risk and liability in the freight forwarding context
Undertake the complete process of shipment including arranging for pick-up or inland transportation, booking, document preparation, forwarding, follow-up with tracking and tracing to final destination and data quality requirement.
Customer Service responsibilities which includes maintaining communication with vendor, shipper, customer, carrier and company’s overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.
Negotiate cost-effective rates with service providers to ensure maximum profitability.
Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
Participate in quotes for overseas offices as requested.
Immediately report, resolve or escalate problems, operation disputes or discrepancies regarding shipments as appropriate
Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing.
Resolve billing discrepancies and discrepancies against client SOP's.
Remain close to key customers, building strong and loyal relationship
Effectively manage and set the strategy for the business unit to hit budgetary targets
Identify and undertake business improvements and cost reduction reviews throughout scope of role
Liaise with management & Overseas offices and organize the effective deployment of resources

Skills and Requirements

Minimum Bachelor degree from University, ideally with major/concentrations in logistics and/or supply chain management, or equivalent degree.
5+ years of related operational SCM experience, not limited to import, exports, warehousing, storage and distribution solutions
Familiar with relevant documentations, local import regulations and restrictions
In-depth knowledge of Ocean Freight and Port Centric Logistics solutions
Good knowledge of freight forwarding business
Fit for people management role (communication, motivation and interpersonal skills)
Good administrative skills
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alpharay77 alpharay77 (32)
Lagos, Nigeria

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