Operation Manager

Job opening: manufacturing, operations jobs, jobs in Lagos Island West, Lagos, Nigeria

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Operation Manager
Suggested salary: NGN 150,000
Location: Lagos Island West, Lagos
Last update:

Ad description

OPERATIONS MANAGER
· Ensure quality execution of every work pack and assigned jobs
· Ensure the establishment of SOPP for each site
· Monitor strict adherence to SOPP and standards of cleanliness and other services
· Coordinate all operations activities effectively to meet customer /company expectations
· Ensure daily assessments of all work packs and update performance tracker and forward to helpdesk daily
· Ensure that monthly customer satisfaction cards are received, filled and returned by customers in each department for service delivery evaluation
· Setup and manage site office to company professional standards.
· Implement operations strategies and action plans as articulated by management
· Regular interface with clients by daily visits to unit and departmental heads to find out on service gaps and fix them
· Prevent any clients complaints and resolve issues as they arise
· Project positive image of the company to clients by conduct, attitude and mien
· Manage effectively and efficiently the customer relationship profile by regularly updating important contacts and forward to helpdesk
· Weekly balance of materials sent to helpdesk and GHO every Friday
· Ensure that all approved consumables are supplied on or before the last day of the month

· No unapproved materials must be used without the written approval of GHO/GMD
· Staff kiting and dressing must meet accepted company standard
· Ensure all staff meet the resumption and closing time schedule by signing off weekly on the attendance register /T-A machine
· Deal effectively with issues related to conflict resolution and discipline
· Encourage and maintain cordial intra staff relationships
· Ensure staff training and retraining; at least once a month training by site manager and once a quarter training by HQ HR
· Ensure that invoices get to the clients on or before the 15th of every month
· Receivables report must be submitted to the credit control officer for presentation at the MPR every first Friday/Saturday of the month
· Ensure that all account receivables do not lapse into a second month
· Collect cheque or cash payment and revert back to Accounts Dept.
· Ensure a receipt is collected on behalf of the customer for record purpose
· Establish and maintain a comprehensive site asset register
· Ensure Equipments are handled in a safe manner before and after usage
· Proper care and maintenance of equipments
· Monthly PPM for all equipment within the sites managed must be submitted to the Operational Assets Manager. No equipment must be out of use for more than 72 hours;
· Workers should be given proper training in the correct use of equipments prior to use and continuous retraining to hone their equipment handling skills
· Ensure effective utilization and safety and storage of company’s physical assets on site
· Engage in secondary marketing activities to increase business.
· Engage in on site marketing activities to get more business from clients
· Engage in referral marketing activities based on relationship with clients
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