General Manager - Superstore

Job opening: manufacturing, operations jobs, jobs in Nigeria

Share on
General Manager - Superstore
Location: All Nigeria
Last update:

Ad description

Job Description:

  • The General Manager would function as a primary contact for our customers, the General Manager is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis to provide a positive shopping experience.
  • The Manager is also responsible for the total operations of the store and performs various duties personally or through supervision of store employees (20 to 30 direct reports plus 100+ bargaining unit and non-contract employees).
  • The Manager position is a non-union, salaried position and reports to the Managing Director.


  • Overall management responsibility for operation of retail grocery store, including store performance, control of cash, budget, inventory/security, customer services, and management of staff
  • Focus on positive customer service/satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service
  • Maintain, encourage and possess an “owner mentality”
  • Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities, shrink, out of stock with staff to ensure positive results
  • Identify areas for improvement and cost control by implementing action plans and procedures to address issues
  • Forecast, create schedule, and monitor labor to be consistent with store sales, productivity guidelines and wage budgets; create action plan to address cost control issues
  • Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions
  • Ensure cashier accountability, scanning accuracy and adherence to company security and cash control procedures
  • Monitor and build relationships with all vendors to ensure proper adherence to our standards
  • Ensure that compliance with all federal, state, local agency, company policies and procedures are properly followed, including, security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc.
  • Recruit, properly train, coach/develop, encourage and set high standards for job performance of store employees, with assistance of other management personnel. Evaluate employee performance and addresses conduct issues through coaching, counseling and termination process, if needed
  • Maintain appropriate professional relationship with union officials and ensure compliance with collective bargaining agreement provisions, if applicable
  • Create a rewarding work environment where our employees feel valued and empowered
  • Ensure store appearance is maintained to company standards
  • Schedules: Interested applicants must allow for a variety of shifts and long hours including nights, holidays, and weekends

Working Conditions:

  • This position requires repeated use of hands, arms, legs, and feet for sustained action (e.g. long periods of time walking around the store and standing, stocking, rotating product). Frequent bending, squatting and kneeling and capable of lift 25 to 55 pounds and ability to work in a fast-paced environment and occasionally exposed to outside weather conditions.


  • Minimum of five years’ experience as a store manager/director with responsibility for managing a department/team within a multi-department operation within retail or service industry with sales volume of over N15,000,000 per week
  • Overall management responsibility for a minimum of 20 personnel or greater
  • Bsc equivalent required
  • Strong customer service and proven ability to demonstrate leadership skills
  • Strong operations experience in receiving, stock and inventory as well as front-end/office management
  • Must have direct experience managing a P&L budget
  • Experience selecting, assessing, developing and coaching employees
  • Ability to organize and prioritize multiple tasks in a very fast-paced environment
  • Excellent communication skills with an upbeat demeanor and sales-oriented personality
  • Ability to work flexible schedules
  • This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations


  • Pension
  • Medical
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

Branch Manager

Orange Insurance Brokers Limited, is an insurance brokerage firm incorporated under the Federal Republic of Nigeria Companies and Allied Matters Act 1990 on 28th February, 2012, to carry on and transact business as Insurance Brokers, Insurance interm...

Operations Manager

Executive Career Opportunity at Creative Associates International Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based...


Ongoing Recruitment at Trikord Aluminium Limited Trikord Aluminium Limited, located at Ubakala Junction. Aba-Umuahia Express Road, Umuahia. is currently seeking the service of outstanding applicants to occupy the following positions: Position...


Production Manager Job in a Brewing Company Our client is a leading player in the brewing industry in Nigeria and the West African sub-region. The company is engaged in the production and sales of a range of quality wines and spirits. In pursuit o...

Brand Manager

Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import and distribution division; the former has a large network of retail outlets in Uganda Job Title Brand Manager Location ...

Internal Controls Manager

Ongoing Recruitment at Cummins Inc Cummins a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, f...

Supply Chain Manager

New vacancies at The Planned Parenthood Federation of Nigeria (PPFN)  The Planned Parenthood Federation of Nigeria (PPFN), is a national non-governmental organization promoting Reproductive Health (RH) in Nigeria. As a full member of the Intern...

Program Manager, Nutrition​

Program Manager on Nutrition at Save the Children The Program Manager will provide programmatic support to SPRING/Nigeria towards accomplishing its country goals, objectives and targets. The Program Manager works in close collaboration with the SP...

More on MoboFree

Posted by
job.naij_NG job.naij_NG

1173 ads posted

MoboFree trust level
Has a confirmed email
User is a member for at least 90 days
Tell seller that you found ad on!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller


Latest activities