Job at Konga (Analyst and Order Continuity)

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Job at Konga (Analyst and Order Continuity)
Location: All Nigeria
Last update:

Ad description

Konga.com is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of eCommerce and trade in Africa. Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.

Job Title: Analyst, Order Continuity

Location 
Lagos

Job Field
Administration, Secretarial

Job Description   
The role of the Order Continuity Analyst is to maintain the quality of the Marketplace by ensuring that merchants fulfill orders received, and by enforcing policies to ensure high levels of quality and customer satisfaction.

Duties & Responsibilities   
Understand and constantly seek to improve the Marketplace order fulfillment process
Ensure orders are shipped by merchants less than 48hrs after an order is received
Ensure that merchants are actively fulfilling orders
Minimize the occurrence of fraud on the marketplace
Identify new ways and metrics to improve and maintain quality and customer satisfaction
Follow-through the order delivery process from the point an order is placed to the point the customer receives his or her order.
Push merchants and logistics partners to ensure customer satisfaction
Actively keep up to date on product, industry, technical and client issues
Actively share ideas and engage in brain storming sessions with colleagues to increase overall success of unit.
Actively share ideas with colleagues to increase overall success of business

Skills & Competencies   
Efficient in the use of MS Office Suite
High level of proficiency in Excel
Excellent communication skills
Proven track record of success in customer service management
Experience of selling in a corporate new business environment
Excellent data analysis and reporting skills
Creative problem solving skills
Confident in communicating with groups and individuals at all levels
Self-driven with ability to work using own initiative
Proven ability to build strong personal relationships with internal/external resources to
achieve business goals
A strong individual but committed team player

Qualifications & Experience   
Bachelor’s degree from a reputable higher institution.
1-2 years’ work experience in business analysis, project management, and/or client/customer services. Masters and Post-graduate degree will be an advantage.


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