Hotel manager,hotel receptionist etc

Job opening: hotel, travel jobs, jobs in Lekki, Lagos, Nigeria

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hotel manager,hotel receptionist etc
Suggested salary: NGN 95,000
Location: Lekki, Lagos
Last update:

Ad description

Hotel receptionists make guests feel welcome, manage room
bookings (also known as reservations) and deal with
requests that guests make during their stay.
A hotel receptionist also needs to be friendly and
professional at all times, be able to look after several things
at once and always stay calm, sometimes under pressure.
• dealing with bookings by phone, e-mail, letter, fax or face-
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys
• preparing bills and taking payments
• taking and passing on messages to guests
• dealing with special requests from guests (like booking
theatre tickets or storing valuable items)
• answering questions about what the hotel offers and the
surrounding area
• dealing with complaints or problems
• Although previous experience in customer service or office
work would also help you, you can also prepare for this
work by taking a relevant college course.
Skills, interests and qualities
As a hotel receptionist you will need to have:
• excellent written and spoken communication skills
• strong customer service skills
• a friendly and professional telephone manner
• the ability to adapt to different guests
• patience and tact
• the ability to stay calm under pressure and look after
several things at once
• good problem solving skills
• the ability to use computerized technology
• a methodical approach to your work
• accuracy and attention to detail
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