Guest relations manager

Job opening: hotel, travel jobs, jobs in Lagos Mainland, Lagos, Nigeria

Share on
guest relations manager
Location: Lagos Mainland, Lagos
Last update:

Ad description

Responsibilities

Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyse customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily


QUALIFICATIONS:

Minimum of ND/HND/BSC in any related field. A professional Qualification will be an added advantage.

HOW TO APPLY

Interested Applicants should contact the employer with details of contacts which must include name, Age, Qualifications, Year of Graduation to the following number:


Note: This Opening is for Lagos residents only.
ATTENTION! Do not make any advance payments to any seller on Mobofree, not even for delivery! You may get scammed by unfair seller. Please report abuse to help us stop scam! To keep yourself safe, make sure to follow our Safety tips!

Social comments

Similar ads

manager

manager

I am looking for manager job in a hotel
manager

manager

a paid position of regular employment. a task or piece of work, especially one that is paid.

guest house attendant

competent and hard working Company: dalf Royce nigeria ltd City: lagos Requirements: ond

guest house attendant

competent and hard working Seller: fantasia s. p City: lagos Requirements: Wasce/neco Price in Naira: attractive and competitive

guest house attendant

competent and hard working Company: haspol Jinim Resources Ltd City: lagos Requirements: ond

guest house attendant

competent and hard working Company: mico fields nigeria ltd City: lagos Requirements: ssce

guest house attendant

competent and hard working Seller: zentos Nigeria Ltd City: lagos Requirements: SSCE Price in Naira: attractive and competitive

guest house attendants

attend to guest in a private guest house Company: Eco continental Intl ltd City: Lagos Requirements: ssce

More on MoboFree

Posted by
VintexLimited VintexLimited (27)
Nigeria

103 ads posted

MoboFree trust level
User is a member for at least 90 days
09090496059
Tell seller that you found ad on Mobofree.com!
Please read safety tips
  • Never pay ANYTHING before purchasee
  • Try to meet at a safe, public location
  • Check the item before you pay money for it
Contact seller
Contact seller







Report

Latest activities