GUEST RELATIONSHIP OFFICER

Job opening: hotel, travel jobs, jobs in Lagos Mainland, Lagos, Nigeria

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GUEST RELATIONSHIP OFFICER
Suggested salary: NGN 120,000
Location: Lagos Mainland, Lagos
Last update:

Ad description

Responsibilities:
Dealing with and resolving guest requests.
Receive, manage and record help desk requests either by telephone or Email.
Maintain appropriate logs of clients and operational activities.
Escalate clients/guest complaints as applicable.
Professional management of Incoming and Outgoing correspondence via telephone & Post mail
Professional reception & attendance to guest & visitors.
Collate and provide report to appropriate unit
Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Requirements:
Minimum Qualification - BSc/ND
Professional Certificate will be an added advantage.
Computer certification for Information Technology is required.
Minimum of 1-3 years cognate experience in chosen field.
Good listening Communication and analytical skills.
Ability to work effectively in an innovative, fast paced and multi-tasked environment.
Must be attrative,smart and good looking.
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Posted by
ABTDLTD ABTDLTD (30)
Nigeria

12 ads posted

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